Faq
Top Questions
An email will be sent to you once your device is received. We also send you an email once your payment is sent out.
Please make sure you remove all pass-codes/passwords or draw patterns before sending in your device.
Please remove your SIM card before sending your device. If you have forgotten or wish not to do so, we will destroy it for you.
To keep things simple only the device its battery and back cover is required to complete the sale.
Everything else
Recycling Your Device
General and Transaction Questions
What is a PayPal account and how do I get one?
PayPal makes it easy to quickly receive your money. For more information on a PayPal account, including how to create one, please visit the PayPal website at www.paypal.com
How can I be sure that my data is removed from my device?We operate on a very strict policy when it comes to our customers personal data. We don’t want your personal information to get to the wrong hands, so every product which is sold to us receives a free of charge data wipe and factory reset.
Do I need to include my SIM and Data/Memory card?Please make sure you remove your SIM card before sending us your device. Also make sure you cancel any contracts associated with your device. We will not be liable for any charges incurred by you before or after receipt of your device. Once received, we a
Is there a limit to the number of devices that I can sell?Nope! The more items you sell the more cash you’ll get and the bigger the benefit to the environment!
What if my device, make or model is not listed? If you do not know the model of your mobile phone you can usually find it printed underneath the battery or in the devices settings. For devices that are not listed please contact us at support@ibuybroken.com. In your email please indicate the make, mode
What happens to my device once it gets recycled?If the device or any its components cannot be reused it will be fully recycled to extract raw materials. Any materials that cannot be recycled will be safely disposed off and will not end up in landfills.
What happens if I send a stolen device?We check each item in the national database to identify if the device has been stolen. If so, the device will be sent back to you and/or will be reported to the authorities.
I have shipped my device out for recycling but have forgotten to delete the data that was on the device?Once the phone is received, the first step we take is to wipe clean any personal data that was stored on the device. This is to ensure that there is no personal data left on the device for others to access.
Can I send the accessories that came with my device?Yes, you can send any accessories that originally came with your device as long as they fit safely in the pre-paid shipping kit. Generally we only need your device and its battery. The prices on our website are for the devices only and will not increase t
How long does it take get my money? If you have selected to receive your payment by check we usually cut one within 24 hours we send it via USPS and it should not take longer than 7 business days. If you have selected to receive your payment via PayPal the funds get transferred to your acco
I think I have sent the wrong device. What should I do to resolve this?Please contact us as soon as possible either by email at support@ibuybroken.com or by phone 7737801170 and we will try our best to resolve this issue. We will need your full name as well as your order number. If your device has already been fully process
How long does it take for my device to reach you?If you have use the prepaid shipping kit, it takes 2 to 5 business days or more over busy periods for items to arrive.
Do I need to pay for shipping?No, it’s totally free if you have selected to receive our prepaid shipping kit during checkout. Only if you choose to save time and ship it by yourself you have to pay shipping costs including insurance.
Can I cancel my trade-in order?Yes. Just call us at 7737801170 and we will cancel the order for you. Or you can send us an email at support@ibuybroken.com
How can I be sure that my data is removed from my device?We operate on a very strict policy when it comes to our customers personal data. We don’t want your personal information to get to the wrong hands, so every product which is sold to us receives a free of charge data wipe and factory reset.
Do I need to include my SIM and Data/Memory card?Please make sure you remove your SIM card before sending us your device. Also make sure you cancel any contracts associated with your device. We will not be liable for any charges incurred by you before or after receipt of your device. Once received, we a
Is there a limit to the number of devices that I can sell?Nope! The more items you sell the more cash you’ll get and the bigger the benefit to the environment!
What if my device, make or model is not listed? If you do not know the model of your mobile phone you can usually find it printed underneath the battery or in the devices settings. For devices that are not listed please contact us at support@ibuybroken.com. In your email please indicate the make, mode
What happens to my device once it gets recycled?If the device or any its components cannot be reused it will be fully recycled to extract raw materials. Any materials that cannot be recycled will be safely disposed off and will not end up in landfills.
What happens if I send a stolen device?We check each item in the national database to identify if the device has been stolen. If so, the device will be sent back to you and/or will be reported to the authorities.
I have shipped my device out for recycling but have forgotten to delete the data that was on the device?Once the phone is received, the first step we take is to wipe clean any personal data that was stored on the device. This is to ensure that there is no personal data left on the device for others to access.
Can I send the accessories that came with my device?Yes, you can send any accessories that originally came with your device as long as they fit safely in the pre-paid shipping kit. Generally we only need your device and its battery. The prices on our website are for the devices only and will not increase t
How long does it take get my money? If you have selected to receive your payment by check we usually cut one within 24 hours we send it via USPS and it should not take longer than 7 business days. If you have selected to receive your payment via PayPal the funds get transferred to your acco
I think I have sent the wrong device. What should I do to resolve this?Please contact us as soon as possible either by email at support@ibuybroken.com or by phone 7737801170 and we will try our best to resolve this issue. We will need your full name as well as your order number. If your device has already been fully process
How long does it take for my device to reach you?If you have use the prepaid shipping kit, it takes 2 to 5 business days or more over busy periods for items to arrive.
Do I need to pay for shipping?No, it’s totally free if you have selected to receive our prepaid shipping kit during checkout. Only if you choose to save time and ship it by yourself you have to pay shipping costs including insurance.
Can I cancel my trade-in order?Yes. Just call us at 7737801170 and we will cancel the order for you. Or you can send us an email at support@ibuybroken.com
